SATISFACTION GUARANTEE & RETURN POLICY

Maritime Beauty is proud to have the best Product Return policy in the beauty industry! Our clients are our top priority! With this in mind we have developed a return policy that allows us to support your professional needs and help you manage your inventory.

Please review the following programs to ensure you understand everything, and feel free to contact us if you require more clarity. If you have a Maritime Beauty Sales Representative calling on you please contact them directly, or if you frequent your local Maritime Beauty Store, please bring your return to them. Our Customer Service team located at our Halifax Head Office is also available to answer any questions about this policy.

Product Return Policy: 
As you can appreciate, excess handling of products is a costly service and we need to work together to manage the costs of this important service. The following requirements must be followed or there could be unexpected fees applied to your product return:

30 Day Product Satisfaction Policy:
MBS provides a Product Satisfaction guarantee. If for any reason you are not completely satisfied with a product purchased, Maritime Beauty will provide you with a product exchange when the product is returned to Maritime Beauty within 30 days of purchase – excludes all hair extensions, salon/spa furniture, PPE,  grab bags, special order items & final clearance items.
•Returns can be made using the Client Products Return process outlined below
•Items must be returned with their original invoice, packaging, manuals, accessories or warranty cards as the returned item may be sold as a used or open box item. 

If you have a Sales Representative calling on you:
•You must directly contact your Sales Representative to review and approve any product return for credit – maximum of 25 items per month. Without the necessary paperwork and approval, Maritime Beauty will not guarantee the return:
•Items returned within 60 days and accompanied with completed/approved credit documentation will be given full credit
•Items returned after 60 days will be charged a minimum 20% restocking fee
•No Items will be accepted for credit or exchange 6 months after the original purchase date
•Non-resalable items (age, damage, price labels/glue residue) will be returned to you immediately
•Customers are responsible to pay freight for all returns. Salon product returns are not to be dropped off at a Maritime Beauty Store. These returns will be held for the Sales Representative to review and approve, and a freight charge will be deducted from the product credit.
•Please ensure returned items are properly packaged for shipment as damaged items will classified as non-resalable
•Items not able to be returned: Hair extensions, PPE products, final sale clearance items, salon furniture, grab bags, and special order items. 

If you purchase most of your items at your local Maritime Beauty Store:
•You must bring your item(s) to your local Maritime Beauty Store for an employee to review and approve any product return for credit –  *For salon overstock or inventory management returns - a maximum of 25 items and subject to the same terms outlined above.
•Maritime Beauty Store locations will only process in-store credit returns for items that were purchased from the store. Any items that were not purchased from the store will be shipped to the Credit Department to be processed and a freight charge will be added.
•Items not able to be returned: Hair extensions, PPE products, final sale clearance items, salon furniture, grab bags, and special order items. 


Items not returnable for credit include the following:
•Product/Furniture damaged or lost items during shipment – customers are required to do a case/item count and to open boxes to check furniture for damage before signing off on all freight/courier shipments.
•Salon Furniture, PPE products,  Special Order items and Final Clearance items will not be acceptable for return 
•Hair extensions  

Defective Electrical Return Policy: 
Maritime Beauty understands our professional customer’s need to have working hot tools (flat irons, curling irons and blow dryers) and we have worked with our key manufacturers to provide an “over the counter” exchange for most defective electrical items – must meet the manufacturer’s warranty terms. Clippers andTrimmers must follow the manufacturer instructions on their warranty information.

When a customer wishes to return a defective electrical item, the following procedures must be followed:
•Defective Returns can be made using the Client Products Return process listed above – a Maritime Beauty employee must test the tool to confirm why it is not working to ensure it is a manufacturer defect and not damage resulting from mishandling or neglect (if dispute about the type of defect, the customer can contact the manufacturer directly).
•Defective Electrical warranty return date will be based on the original tool purchase invoice
date – not the date of any replacement tool. After this date the customer can work directly
with the manufacturer.
•The Maritime Beauty employee will need to fill out a standard Credit Memo form and a
Defective Electrical form with the necessary information provided. A copy of the original
receipt must be included with the credit.

What if a salon/spa client is not satisfied with their purchase of retail product from my business?
Maritime Beauty offers a full 100% client satisfaction guarantee on all retail items sold through the salon to consumers. Please contact Customer Service at 1-800-565-7721 to arrange the product return, with "proof of the consumer purchase" to the Halifax warehouse.

What do I do if I want to provide feedback on my Customer Service Experience?
Maritime Beauty wants to receive your feedback! If you experience great service or a service problem/error with your order, please call us at 1-800-565-7721.