SATISFACTION GUARANTEE

Maritime Beauty's Satisfaction Guarantee

Maritime Beauty takes pride in providing our customers with superior customer convenience and service. The following provides answers to common service questions. If you have other questions, please contact us at [email protected].  

Is PPE (Personal Protective Equipment) refundable?

No, all PPE product is final sale due to the nature of the products. 

Is it possible to return or exchange?

Yes, your product satisfaction is guaranteed. If for any reason you are not completely satisfied with a product you have purchased, we will gladly give you a full refund or exchange if you return it to Maritime Beauty within 30 days after you purchase it. Items must be returned with their original invoice, packaging, manuals, accessories or warranty cards. Defective electrical product returns will be handled as an “over the counter exchange" according to the manufacturer's warranty for the same or equivalent model. For more information on manufacturer warranties please click here.

What happens if I receive a damaged shipment or damaged products?

It is frustrating when our clients receive damaged goods, however the fault is usually with the freight company. The Client is responsible to inspect all goods and verify piece count quantities before signing with the shipping company. Note any damages with carrier before signing (secure a damage inspection report). Be sure to leave the damaged goods in the original carton & packaging. Contact Maritime Beauty immediately so we can track the claim together.

What if a salon/spa client is not satisfied with their purchase of retail product from my business?

Maritime Beauty offers a full 100% client satisfaction guarantee on all retail items sold through the salon to consumers. Please contact Customer Service at 1-800-565-7721 to arrange the product return, with "proof of the consumer purchase" to the Halifax warehouse.

What do I do if I want to provide feedback on my Customer Service Experience?

Maritime Beauty wants to receive your feedback! If you experience great service or a service problem/error with your order, please call us at 1-800-565-7721.