Product Delivery 

How does maritimebeautyshop.com deliver customer orders?

At present we have three methods for you to receive your products from MaritimeBeautyShop.com (SHIP TO, PICK-UP, and SPLIT SHIP more information found below). Shipping is based on weight. Our average order weighs 1 to 10 lbs and costs our clients only $9.45 to ship anywhere across the Maritimes if they choose the SHIP TO or SPLIT SHIP options. our PICK-UP option is free in most circumstances (see below).

We ship 99% of all orders placed on a business day within 24 hours. Client orders received before 11:00am will be shipped for next day delivery (in most areas). Orders placed on weekend will be processed the following Monday. Orders placed during weeks with a “statutory holiday" or during show/holiday periods may ship 1-2 days later than stated above. Currently during the period of COVID-19 our shipping time frames are 2-5 business days for delivery. Due to the unpredictability of shipping during this time period, we can not guarantee delivery times.  

SHIP TO: Browse our entire product inventory. Significantly more products available in our warehouse than just our store offering. All products shipped from warehouse. Standard freights charges apply. 

PICK-UP: Browse your preferred stores entire inventory. Select products to "pick-up" at preferred store. Free of charge for all orders below 20 unique line items (a unique line item is every 1 unique product. For example, if you order 6 bottles of Redkens All Soft Shampoo 300ml, this would only count as 1 unique line. A $6.99 convenience fee exists for orders over 20 unique line items. Preparation time for a pick up order will be 90 minutes or less!   https://www.maritimebeautyshop.com/section/17/in-store-pickup

SPLIT SHIP: Looking for products both from your local preferred store and our warehouse? Create a Split-Ship order. Ship the warehouse only items directly to your place of business and pick-up the products available from your local preferred store at no charge. Freight rates may apply. 

Pick Up In Store FAQ 

How do I sign up to shop online?

On maritimebeautyshop.com, you can sign up to shop online with us here. <https://www.maritimebeautyshop.com/account/create>  If you are able to provide your MBS Member number and professional licence number on the form, this will speed up the approval process.

I received the message “my account has been locked” what do I do?

When you create a new account to shop at maritimebeautyshop.com, and provide your professional credentials, your account is temporarily locked until a member of our online store Customer Service team can verify your account (this usually takes 1-2 business days). You will be notified by email when your account is unlocked and ready to use.

Can I complete an order for Pick Up In Store, and have other items shipped?

Yes, within one order, you can choose to have some items shipped to your location and some items to be picked up at your preferred store. 

How will I know when my Pick Up In Store order is ready? 

You will receive an email notification saying your order is ready to be picked up.  To avoid a long wait time, please do not arrive to your pick up location before you receive the email notification.

What timeframe can I expect my order to be ready?

During this time, we aim to fulfill orders to be picked up at store in 90 minutes after the order is placed, assuming the store is open. If an order is placed 90 minutes before close, it will be available for pick up the following day. If an order is placed after close, the store will require 90 minutes the following day to prepare the order. 

What am I supposed to do when I arrive at my pick up location?

When you arrive to your pick up location please prepare the following:
- Please maintain social distancing (2m/6ft.) from all people, at all times.  This includes in the parking lot, lining up, and with Store Associates if allowed in the store.
- when you approach the store door, please have your ID or Store Membership card ready to hold up to show the Store Associate
- Step back from the door 2m (6ft.) to allow the Store Associate to safely place your order outside, or to allow the store associate to let you into the building
 

What is the convenience fee I see on my order? 

In order to maintain store inventory levels, we are encouraging smaller pick up in store orders be made by offering this service for FREE for all orders smaller than 20.  Any orders with 20 unique items or more, will have a $6.99 + tax convenience fee attached to the order.  We encourage large orders be shipped to your location from our warehouse where there is a larger supply of what you need. 
 
What is a unique line item? A unique line item is any 1 product. For example, if you ordered 6 bottles of Redken All Soft Shampoo 300ml this would only be considered 1 unique line. 

Can I make changes to my order after it’s been made? Can I refund my order?

At this time, we do not have the capacity to process refunds, or add or remove items to an order after it’s been placed.

Who can I contact if there is an issue with my order?

Monday to Friday
8:30am – 5:00pm
Toll Free: 1.800.565.7721
E-mail: [email protected]

I need to change my shipping address on my online store account, how do I do it?

Please email [email protected] to change your shipping address.  When you email, please provide your full name, business name and MBS account number if you have it as well as your old shipping address, and your new one.

Can I just call in my order to the store? 

We are no longer able to accommodate call-in orders to individual store locations.  If you would like to call in your order for delivery, please contact customer service.  All curbside, store pick-up orders must be made through maritimebeautyshop.com

Monday to Friday

8:30am – 5:00pm
Toll Free: 1.800.565.7721
E-mail: [email protected]

 

Looking for more information on Pick Up In Store? Watch our How To Videos! 

 

How To: Select Your Preferred Store 

 

How To: Filter by Preferred Store Only 

 

 

How To: The 3 Ways of Shopping on MaritimeBeautyShop.com

 

How To: Switch a Product from "Ship To" to "Pick Up In Store"  

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